This phase will take you through the following activities:

  • Understand what Agile principles are.
  • Understand the alignment between Agile and service management.
  • Identify the optimal states for agility in the four areas of culture, structure, processes, and resources.

Use this phase as part of the full project blueprint, Build a Roadmap for Service Management Agility, to determine the optimal state for the roadmap in phase 3.

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Build a Roadmap for Service Management Agility

Use Agile principles to focus on value and deliver high-quality services.

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