Read this Executive Brief to:
- Understand why adding agility to the service management practice is critical to IT's success.
- Learn how Agile principles and service management align.
- Understand Info-Tech's methodology and approach to developing a roadmap for service management agility.
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Search Code: 86713
Published: September 26, 2018
Last Revised: September 26, 2018
Tags:
Service management,
agile,
ITIL,
service delivery,
IT-business alignment,
business satisfaction,
service agility,
service management agility,
agile service management,
agile delivery,
agility assessment,
scrum,
Kanban,
roadmap
