This research will help you to build a sustainable, right-sized service desk. Align the service desk with the business to address service gaps, improve customer service, and decrease time and cost to resolve tickets.
Build a Right-Sized Service Desk for Small Enterprise – Phase 1: Assess the Current State of the Service Desk
TagsITIL, help desk, service desk, service management, strategy, self-serve, ITSM, KPIs, metrics, processes, self-serve, knowledgebase, call avoidance, workflows, service gaps, customer satisfaction, first call resolution, ticket templates, service desk strategy, backlog management, escalation rate, service desk benchmarks, delivery channels, process constraints, escalation rules, ticket classification, small enterprise, reports and metrics
View the Complete Blueprint:
Build a Right-Sized Service Desk for Small Enterprise
Keep sustainability front of mind to develop a service desk that suits your needs.