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Are We Including the Wrong Services in the Scope of Our Shared Services Initiatives?
Deep vertical research so you can explore tailored insights into your industry
Jul 22, 2019
Government shared service initiatives have generally failed to achieve their financial goals. I suggest that one reason is the typical decision to focus on standardizing areas of “duplication.” A better result would come from focusing on services that participating agencies don’t have but rather need.
By: Andy Woyzbun
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