Vendor Evaluations

At Info-Tech Research Group, we rely on our 30,000 members to learn about strengths and trends in the vendor landscape.
Learn about our Vendor Evaluation Methodology.

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Select and Implement a Customer Service Management Solution

Not everyone’s customer service needs are the same. These needs drive out different categories and niches within the customer service management (CSM) software market...
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Select and Implement a Human Resource Information System

Follow a structured, accelerated approach to launch your HRIS project, filling in knowledge gaps in an organized way that prepares your organization to make an informed...
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Select and Implement a Web Experience Management Solution

A company’s web presence is its front face to the world. Ensuring you have the right suite of tools for web content management, experience design, and web analytics is...
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Select and Implement a Social Media Management Platform

SMMPs reduce complexity and increase the results of enterprise social media initiatives. SMMPs integrate with a variety of different social media services, including...
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Select a Business Process Management Tool

You need to select a BPM tool for your organization. You must determine what processes, if any, would benefit from automation via BPM. You must understand the vendor...
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