Vendor Management

Crafting Retention Schedules: A Crucial Step in Records Management

A records retention schedule is a crucial input to document management and Information Lifecycle Management (ILM) initiatives. Developing a schedule requires...

Showcase IT's Value with an Effective BAP Executive Summary

IT organizations are continually challenged by users and senior management to prove they can, and do, deliver a strong value proposition. However, without a clear...

Implement Virtual Desktop Infrastructure for Remote Access and Business Continuity

Historically, delivering virtual desktops to remote users required a separate connectivity and virtualization infrastructure, but that is starting to change. VMware...

Ten Tips for Successful Moves, Adds, and Changes (MACs)

Moves, Adds, and Changes (MACs) can be a big hassle if managed poorly. Control the process to reduce IT support costs and increase end-user satisfaction. Use these tips...

Boost Project Communication: Establish Knowledge Transition Points

Effective communication within a project team contributes to overall project success. Lengthy project duration, increased work effort, and multiple project sites may...

Building a Better E-mail Acceptable Use Policy

Avoid lawsuits, penalties, and misunderstandings by clearly defining acceptable use of e-mail for both employees and the enterprise. Define retention periods, set privacy...

Virtualization and iSCSI a Match Made for SMEs

Server virtualization and iSCSI networked storage are emerging as a natural match particularly for small and mid-sized enterprises (SMEs) buying their first storage area...

Storage VMotion Eliminates Storage Migration Downtime

With Storage VMotion, it is now possible to non-disruptively move storage volumes used by VMware virtual machines from one storage device to another. VMware users should...

Help Desk Solution RFP Template

Creating a Request for Proposal (RFP) for help desk software can be a time-consuming task. The RFP provides vendors with the relevant operational, functional, and...

A Framework for Choosing the Right Help Desk Tool

A well-chosen help desk management application can improve resolution rates, streamline the escalation path, and reduce redundant work. Selecting a software package to...
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