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Nonprofit organizations are collecting more digital data than ever. Many don’t realize there is value in that data. Where do we start on our data journey? How do we gain...
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Customer experience is among the top priorities for the retail banking industry. In fact, customer experience is the top driver of transformation efforts. As competition...
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Dissatisfaction with CMS vendors persists as they struggle to keep up with the needs of the industry. Although a bundled/single-vendor approach is not considered a viable...
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After years of growth, the higher education industry is now entering a period of contraction. In the US, enrollment is expected to decline due to a lower birth rate,...
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This strategic research describes the major changes to instructional technology happening in higher education. It makes the case for certain best practices to help IT...
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Gaming and hospitality organizations lag in focus on a truly digital role. As your organization shifts to an omnichannel platform business, the role of IT needing to...
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This research is designed to help public health and healthcare organizations overcome several challenges by focusing on standards-based interoperability to optimize...
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This industry reference architecture provides a capability-driven analysis and template that can be used to guide the decision-making process while undergoing...
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Use strategic management principles and a systematic approach to begin the baseline for a service recovery strategy while effectively kick-starting the strategy with the...
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Leverage this storyboard to standardize and modernize the service desk of MSPs that delivers high customer satisfaction and experience. A standardized service desk...
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