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Use this template to document decisions, policies and procedures around your portfolio operating plan.
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This implementation guide offers detailed step by step instructions for setting up the resource management aspect of the PPM solution. This includes resource allocation,...
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Build your own current state and desired state DRP recovery workflow based on Info-Tech's template.
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A structured tool to help you evaluate the gap between your current and target state and build a roadmap to ensure success.
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This executive brief will help build the case for rebalancing project intake one achievable step at a time.
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Adopt an intake workflow appropriate to the IT department’s capacity.
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Every organization needs a DRP, small or large. Unfortunately, most organizations fail to create a DRP that quickly recovers critical applications to acceptable data...
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This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in...
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Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
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Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...
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