Small Enterprise Resources

Incident Status Updates and Incident Report Examples

Modify these examples to suit your requirements.

Communication Initiatives Template

Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.

Service Desk Asset-Based Categories Template

Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.

Workforce Planning Workbook for Small Enterprises

Use the Workforce Planning Workbook for Small Enterprises to successfully complete all of the activities required to define and estimate your workforce needs for the future.

The Small Enterprise Guide to People and Resource Management – Phases 1-3

Use this blueprint to lay the foundation of people and resources management practices in your SE IT department.

The Small Enterprise Guide to People and Resource Management

Small enterprises face a challenge recruiting key talent in an environment where every person matters that much more. Taking a proactive approach to workforce planning,...
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Ensure DRP and BCP Compliance With Industry Standards

Don’t let the verbose nature of standards documentation such as NIST, HIPAA, PCI, and others overcomplicate your mandate to ensure your business continuity management...
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Service Desk Improvement Initiative

Use this template as a starting point for building out an improvement plan in presentation format.

IT Service Desk Maturity Assessment for Small Enterprise

Use this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity.

Essentials of Vendor Management for Small Business

The purpose of the blueprint is to provide small/medium businesses (SMB) with the basic vendor management necessities to maximize their IT vendor investment. SMBs...
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