Small Enterprise Resources

Project Manager

​The role of the Project Manager is to plan, execute, and finalize projects according to strict deadlines and within budget.

Requirements Gathering for Small Enterprises

Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the business...

Requirements Gathering for Small Enterprises – Executive Brief

Read this executive brief to understand how strong requirements gathering is the most impactful capability for delivering quality solutions.

Requirements Gathering for Small Enterprises – Phases 1-3

Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the business...

Requirements Gathering Playbook

Adapt this guide to document your requirements gathering process guidelines.

Elicitation Technique Guide

Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.

BI Strategy and Roadmap Template

Use this template throughout this project to document findings as you conduct and complete assessments and key ideas and opportunities for your BI program.

Knowledge Manager

The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.

Service Desk Standard Operating Procedure

This template is designed to help service managers kick-start the standardization of service desk processes.

Knowledgebase Article Template

An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
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