Service Desk

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Service Desk Asset-Based Categories Template Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.
Service Desk Improvement Initiative Use this template as a starting point for building out an improvement plan in presentation format.
Sample Communication Plan A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
Service Desk Maturity Assessment The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.