IT Operations - Templates & Policies

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Email to Project Managers Template This email template is designed to inform project managers that a portfolio monitoring exercise is taking place and that their involvement is required in the process.
Incident Management and Service Desk SOP for Small Enterprise Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.
Service Desk Asset-Based Categories Template Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.
Service Desk Improvement Initiative Use this template as a starting point for building out an improvement plan in presentation format.