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The Technology Thaw of 2011
Despite continuing economic challenges, IT organizations must continue to innovate. An essential element of innovation is the utilization of new...
IT Steering Committees in Municipal Settings
Municipalities, with their myriad of departments and services, must manage competing goals and objectives for IT. IT is a scarce commodity and...
Influence Decision-Makers Through an Intermediary
IT managers often have to influence decision-makers through an intermediary, who acts an advocate for IT's agenda.
Optimize Decision Rights
The responsibility for IT decisions is often misplaced with those most impacted being uninvolved in decisions that they should be making.
Handling Senior Management Expectations
Often, IT makes wrong assumptions about what senior managers expect of the department and how it actually performs against those expectations. As...
IT Cost-Cutting Tactics for Coping with a Down Economy
This is a collection of published Info-Tech research specifically designed to help IT identify areas for IT cost-cutting, along with tactics on...
Take Control of Your Infrastructure Metrics
Many organizations collect metrics to validate they are keeping the lights on and the infrastructure running. But the Infrastructure Managers who...