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Deciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics and getting lost in...
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Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...
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Simplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk.
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Given their proximity and daily interactions with employees, frontline managers are best suited to support employees through change. Equip frontline managers with the...
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Given their proximity and daily interactions with employees, frontline managers are best suited to support employees through change. Equip frontline managers with the...
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Use this briefing to make the case for activating frontline managers in change management to the executive team.
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Use this tool to document key information and create a toolkit for frontline managers.
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Refer to these case studies for examples of how to successfully involve frontline managers in change initiatives.
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Use this template to help frontline managers address common questions and concerns around change.
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Use this tool to enable frontline managers to identify change reactions, uncover underlying causes, and use appropriate tactics to manage reactions.
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