Service Desk SOP for a Public Sector Organization

Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled...

Service Desk Consolidation Roadmap

Use this tool to identify and prioritize tasks that you need to complete in order to make the transition to a consolidated service desk.

Prepare for a DRP Audit

Avoid audit chaos by focusing your efforts on creating a concise and usable DRP that meets the needs of your IT team as well as the auditor.
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Service Desk Maturity Assessment

Conduct a service desk maturity assessment and reinforce your weak dimensions.

Incident and Service Management Procedures – Service Desk Example

Use flowcharts and checklists to create effective SOP documents.

Build an ITSM Tool Implementation Plan

Project managers often underestimate the complexity of an ITSM solution, or rely heavily on professional services to organize the implementation. A detailed...
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DRP Incident Response Management Tool

Track your step-by-step incident response plan in real time.

BCP Pilot Project Charter Template

Establish scope, roles, and requirements for a BCP pilot project.

BCP Reference Workbook

Use this document to track BCMS teams, roles, and action items.

Systems Management SOP Template

Well-developed processes are a critical component of systems management success. This template will help organizations ensure that their processes are effectively...
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VL Methodology