Build an ITSM Tool Implementation Plan – Phases 1-4

This storyboard will help you plan and organize your implementation project and build and deploy your ITSM tool.

Build an ITSM Tool Implementation Plan – Phase 1: Plan for the Implementation

This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you plan your approach to the implementation project.

Build an ITSM Tool Implementation Plan – Phase 2: Organize the Approach and Resources

This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you organize your approach and resources for the implementation project.

Build an ITSM Tool Implementation Plan – Phase 3: Design, Build, and Test the ITSM Tool

This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you build and test your ITSM tool.

Build an ITSM Tool Implementation Plan – Phase 4: Deploy, Monitor, and Maintain the ITSM Tool

This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you train your users then deploy and maintain the tool.

Adopt Lean IT to Streamline the Service Desk – Phases 1-3

Use this storyboard to review and evaluate key processes and services, and manage the progress of improvement initiatives.

Adopt Lean IT to Streamline the Service Desk – Phase 1: Integrate Business and IT Goals to Drive Customer Value

This phase of the blueprint will help you perform a current state assessment of your service desk and the business to plan your strategy and map out your customer journey.

Adopt Lean IT to Streamline the Service Desk – Phase 2: Construct a Value Stream Map to Identify and Eliminate Waste

This phase of the blueprint will help you map out your current service desk process, identify sources of waste, and eliminate them to form a future state map.

Adopt Lean IT to Streamline the Service Desk – Phase 3: Implement the Lean Service Desk Plan

This phase of the blueprint will help you implement a Lean service desk and sustain its development as the maturity of the process evolves.

Build a Continual Improvement Plan for the Service Desk – Phases 1-3

This storyboard will help you design, build, and implement a continual improvement plan for the service desk.
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