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This storyboard will help you plan and organize your implementation project and build and deploy your ITSM tool.
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This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you plan your approach to the implementation project.
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This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you organize your approach and resources for the implementation project.
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This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you build and test your ITSM tool.
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This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you train your users then deploy and maintain the tool.
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Use this storyboard to review and evaluate key processes and services, and manage the progress of improvement initiatives.
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This phase of the blueprint will help you perform a current state assessment of your service desk and the business to plan your strategy and map out your customer journey.
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This phase of the blueprint will help you map out your current service desk process, identify sources of waste, and eliminate them to form a future state map.
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This phase of the blueprint will help you implement a Lean service desk and sustain its development as the maturity of the process evolves.
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This storyboard will help you design, build, and implement a continual improvement plan for the service desk.
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