Build a Continual Improvement Plan for the Service Desk – Phase 1: Focus the Continual Improvement Plan

This phase of the blueprint, Focus the Continual Improvement Plan, will help you identify key areas of improvement and how to measure them, and gain support for the...

Build a Continual Improvement Plan for the Service Desk – Phase 2: Build the Continual Improvement Plan

This phase of the blueprint, Build the Continual Improvement Plan, will help you prioritize areas for improvement, and develop a comprehensive roadmap for completing the...

Build a Continual Improvement Plan for the Service Desk – Phase 3: Run the Continual Improvement Plan

This phase of the blueprint, Run the Continual Improvement Plan, will help you monitor the progress, and measure and communicate the outcome of the areas selected for...

Improve IT-Business Alignment Through an Internal SLA – Phases 1-3

Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.

Improve IT-Business Alignment Through an Internal SLA – Phase 1: Scope the Pilot Project

Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.

Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels

Document current IT operational procedures. Identify the metrics to track.

Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA

Validate your current state. Develop a project roadmap. Create the internal SLA.

Prepare for a DRP Audit – Phases 1-3

Assess your current DRP maturity, identify improvements required for an audit, and complete an audit-ready DRP summary document.

Prepare for a DRP Audit – Phase 1: Determine Current DRP Maturity

Assess your current DRP status, create a baseline maturity score, and identify specific gaps in your DRP.

Prepare for a DRP Audit – Phase 2: Review Critical Elements of the DRP

Prioritize your current state gaps and establish a project roadmap to close DRP gaps.
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