Infrastructure & Operations

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M365 Copilot Roadmap Tool A planning tool used to create an actionable plan for your M365 Copilot project.
Has the “SaaSpocalypse” Come for CX Technology Providers? This note examines whether “SaaSpocalypse” claims are valid, based on full-year results from 24 public companies that have significant customer experience (CX) SaaS offerings.
ServiceNow Bundles AI Into Every Product and Bets That Context Is the Missing Piece We keep hearing that enterprise AI spending is up in many organizations, and the results are not remarkable. On April 9, 2026, ServiceNow announced it will no longer sell...
Harness AI to Reduce the Cost and Effort of KTLO in IT Operations – Phases 1-5 A detailed PowerPoint deck filled with insightful analysis and practical steps to move from KTLO to driving value via AI deployment.
Quantified KTLO Reduction Initiative Portfolio A PowerPoint presentation document outlining how specific AI initiatives could reduce the time and resources your IT team spends on KTLO.
The Mainframe Is the Story at IBM Think 2026 Think 2026 positions IBM’s AI products as middleware between modern tools and the mainframe customers who can’t leave. The agentic and integration announcements ride on top...