Infrastructure & Operations

Service Desk Technician I

The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...

Service Desk Technician II

The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...

Desktop Move/Add/Change Policy

The desktop move/add/change policy provides guidelines for end users to request a move, add, or change to their desktop computing environments.

Desktop Virtualization TCO Calculator

The Desktop Virtualization TCO Calculator provides organizations with a framework for estimating the costs associated with deploying a virtual desktop solution relative...

Vendor Landscape: Mid-Range Storage

The storage space continues to evolve, with flash becoming a norm in many solution offerings. Explore the top vendors in the mid-range storage space and identify the...
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Negotiate Favorable Telecom and Mobility Contracts

Avoid contract pitfalls and get a fair price on your telecom and mobility contracts.

IP Telephony RFP Template

Organizations embarking on the selection process for an IP Telephony (IPT) solution may elect to issue a Request for Proposal (RFP) after determining their final...

Administrative Rights Policy

The administrative rights policy grants access to individuals’ desktop, laptop, or other end-user devices within a company for those who are qualified and cleared to use...

Data Center Co-location SLA & Service Definition Template

A co-location Service Level Agreement (SLA) provides a definition of performance for the negotiated service. SLAs ensure accountability on the part of the service...

Data Center Co-location Site Visit and Evaluation Checklist

Vendor co-location site visits can validate decisions or uncover vendor inadequacies and biases. Conduct site visits to shortlisted data center co-location vendors to add...
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VL Methodology