Infrastructure & Operations

Zerto 7.5 Enhances Security While Further Tightening Azure Integration

Zerto 7.5 adds support for Azure Active Directory Managed Service Identity (MSI), which simplifies authentication to Azure services while improving security.

Implement Infrastructure Shared Services – Phase 2: Choose the Right Path

This phase will walk you through a procedure to select the best model that suits your organization's requirement for shared services.

Effectively Acquire Infrastructure Services – Executive Brief

Read this Executive Brief to understand why acquiring infrastructure services should be treated differently than acquiring infrastructure products.

Establish a Program to Enable Effective Performance Monitoring – Phase 3: Build the Case for Additional Performance Management Investments

This phase of the blueprint will help you assess the go/no-go decision and build the case for additional performance management investments if applicable.

Implement Infrastructure Shared Services – Phase 3: Plan the Transition

This phase will help you establish a clear shared services roadmap for each task, define a timeline and ownership, and build a plan to communicate the changes to key...

Effectively Acquire Infrastructure Services – Phases 1-4

This storyboard provides an end-to-end process to effectively acquire infrastructure services, from developing your requirements to developing the RFP, to managing the...

Quest Software Expands Office 365 Backup Support With Its NetVault Backup v12.4 Release

Quest Software’s NetVault Backup v12.4 release adds support for OneDrive to its existing Office 365 (O365) backup capabilities, enabling its customers to better align...

Shared Services Implementation Roadmap Tool

Use this tool to identify and prioritize tasks that you need to complete for implementing shared services.

Establish a Program to Enable Effective Performance Monitoring Executive Presentation

The performance management program requires sustained commitment from all stakeholders – it is not a one-and-done project. Use the executive presentation to overview...

Service Request Workflow

This template contains sample workflows to define the ticket triage and service request processes.
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