Infrastructure & Operations

Microsoft Teams Planning Tool

An Excel tool to help you document the organization’s key collaboration use cases, and prioritize which Teams apps to implement and encourage adoption on.

What Is Zoom in 2023?

This post provides a review of Zoom’s 2023 conference, Zoomtopia 2023. Core aspects covered include what major product releases and upgrades Zoom announced at Zoomtopia...

Service Desk Consolidation Project Charter Template

Use this template to organize the service desk consolidation project and communicate the scope and parameters.

Service Desk Consolidation Strategy Template

Use this template to document the consolidation project’s objectives, current and target state, and transition plan.

Service Desk Consolidation Stakeholder Presentation Template

Use this presentation template to communicate the project to key stakeholders.

AWS Launches Q Chatbot as It Positions Itself as the 'Steady Hand' for Enterprise AI

Q headlines a bevy of announcements at AWS re:Invent 2023 in Las Vegas that shed more light on the cloud service provider’s AI strategy and where its differentiation from...

HAM Recap and Results Template

Use this template to record key insights from your hardware asset management improvement exercises.

HAM Roles and Responsibilities Template

Record detailed responsibilities for your hardware asset management practice.

Align Backups With Your Data Protection Requirements

Use the Info-Tech approach of identify, assess, and align your backups with your organization’s data protection requirements.
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Align Backups With Your Data Protection Requirements – Phases 1-3

Ensure that your backup process is aligned with the data protection requirements of your organization.
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