Infrastructure & Operations

Lenovo Report Outlines Major Trends and Challenges related to Remote Work

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall briefly explores...

Cisco Outlines Solutions for Remote Work and a Safe Return to the Office

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on...

ServiceNow Outlines the "Now Platform" Solution for the Contact Center

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on...

Omdia Reveals Top Ten UCaaS Vendors for 2020

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on...

RingCentral Briefs on Current and Upcoming UCaaS Features

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on...

Best Practices for Direct Routing and E911 for Microsoft Teams

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on best...

Nemertes Research Supports the Need for a Rationalized Collaboration Toolset

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on...

Alcatel-Lucent Enterprise Announces Q2 Performance

On August 25, 2020, Info-Tech briefed with Alcatel-Lucent Enterprise on its Q2 performance. While the pandemic has decreased performance in on-premises system deployment,...

Infobip Introduces Contact Center as a Service (CCaaS) Solutions

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on...

Genesys Briefs on “Experience as a Service” for the Contact Center

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on...
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