Infrastructure & Operations - Templates & Policies

Collaboration Capability Map

Use this template to document the communication and collaboration tools that exist in your environment.

Practical, Right-Sized DRP Case Study: Recovery Playbook

Recovery Playbook for Practical, Right-Sized DRP Case Study

Service Desk Ticket Intake Workflow Samples

This template contains examples of ticket intake workflows.

Practical, Right-Sized DRP Case Study: Data Center Topology Diagram

Data Center Topology Diagram for Practical, Right-Sized DRP Case Study

Home Office Survey

This tool is a survey for employees to complete, confirming with their employers the health and safety of their home office.

DRP Review Checklist

Review the full DR plan annually to identify changes that weren’t captured via day-to-day change management.

Mobile Device Remote Wipe Waiver Template

Having the ability to remote wipe is one of the most basic tools in IT's arsenal for securing mobile devices. Use this remote wipe waiver template to create a document that...

Checklist SOP Template

Use checklists to streamline step-by-step procedures. Checklists are ideal when writing for experienced staff who just need a reminder of what to do, not how to do it.

Document Management Checklist

Use flowcharts and checklists to create effective SOP documents.

Systems Management SOP Template

Well-developed processes are a critical component of systems management success. This template will help organizations ensure that their processes are effectively...
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