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This appendix to Document and Maintain Your Disaster Recovery Plan presents a sample DRP based on Info-Tech's engagements with our members.
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This storyboard will help you manage capacity to increase uptime and reduce costs.
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This phase of the blueprint will help you determine the most critical business services for which you need to ensure availability.
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This phase of the blueprint will help you craft a monitoring strategy to gather usage data.
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This phase of the blueprint will help you integrate business stakeholders into the capacity management process.
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This phase of the blueprint will help you identify and mitigate risks to capacity and availability.
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Use this blueprint to help you navigate the process of ITSM software contract negotiation. Use the 10 secrets of ITSM licensing to help you review your ITSM contract and...
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This storyboard will help you build a plan to extend the IT service desk to other business units to improve service delivery across the enterprise.
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This phase of the blueprint, Extend the Service Desk to the Enterprise, will help you plan your approach and make the case to extend the service desk to another business unit.
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This phase of the blueprint, Extend the Service Desk to the Enterprise, will help you build an operating model for the new service desk and design the services it will...
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