Managing IT - Solution Sets

Modernize Your Microsoft Licensing for the Cloud Era

Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. The push to the cloud has...
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Build a Right-Sized Service Desk for Small Enterprise

The service desk is the backbone of IT. Leverage Info-Tech’s research to develop a strategic plan that improves service desk cost to serve, time to resolution, and...
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Outsource the Service Desk

In organizations where technical support is viewed as non-strategic, many see outsourcing as a cost-effective solution. However, a complete turnover of the service desk...
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Recognize the Value and Work of Your Small Enterprise IT Team

Use this blueprint to learn what really motivates employees and how to properly drive them to produce a more productive and proactive IT team all while reducing turnover.
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Terminate the IT Infrastructure Outsourcing Relationship

Moving your IT infrastructure can be a tricky process, especially with critical infrastructure and high exit costs. Work through this project to help you develop a plan...
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Outsource IT Infrastructure to Improve System Availability, Reliability, and Recovery

IT infrastructure outsourcing has become commonplace. Success requires careful planning and diligent execution.
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Outsource Systems Management to Improve Capabilities and Reduce Costs

Outsourcing can extend your systems management capabilities and save money in the process, but many organizations report dissatisfaction with their outsourcing...
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Build Successful Teams

To successfully reap the benefits of working in teams, organizations must focus on effective transition through the four phases of the team lifecycle: Forming, Storming,...

Acquire the Right Hires with Effective Interviewing

Acquiring the best talent relies heavily on an effective interviewing process, which involves the strategic preparation of stakeholders, including interviewers. Asking...

Become a More Effective IT Leader

IT leaders have been told by the media, vendors, and analyst community that their role is changing from technology leader to technology strategist, from producer to enabler.
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