Review and Improve Your IT Policy Library – Phase 2: Draft and Implement

This phase of the blueprint, Draft & Implement, will help you use input from key stakeholders to write clear, consistent, and concise policies that people will actually...

Review and Improve Your IT Policy Library – Phase 1: Assess

This phase of the blueprint, Assess, will help you assess your risk landscape and design a plan to update your policy network based on your most critical risks.

Review and Improve Your IT Policy Library – Executive Brief

Read our concise Executive Brief to find out how to write better policies that mitigate the risks you care about and get the business to follow them, review Info-Tech’s...

Drive Business Satisfaction With an Effective IT Steering Committee Storyboard

Create an IT steering committee to help position IT and its projects as a priority to the business.

Drive Business Satisfaction With an Effective IT Steering Committee

A well-defined IT steering committee (ITSC) will help prioritize IT’s role within the organization, and create a structured process for project prioritization....
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Application Development Process – AppDev Example

Use flowcharts and checklists to create effective SOP documents.

IT Service Management Demo Script Template

Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.

Build a Right-Sized Service Desk for Small Enterprise – Executive Brief

The service desk is the cornerstone of end-user satisfaction. This project will help small enterprise IT leaders put in place light processes to improve the effectiveness...

Build a Right-Sized Service Desk for Small Enterprise – Phase 3: Communicate and Teach Service Desk Best Practices

Leverage Info-Tech's research to build a basic knowledgebase, increase IT’s service desk skillsets, and communicate changes with end users.

Service Desk Ticket Classification and Dashboard Tool

This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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