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This phase of the blueprint, Draft & Implement, will help you use input from key stakeholders to write clear, consistent, and concise policies that people will actually...
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This phase of the blueprint, Assess, will help you assess your risk landscape and design a plan to update your policy network based on your most critical risks.
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Read our concise Executive Brief to find out how to write better policies that mitigate the risks you care about and get the business to follow them, review Info-Tech’s...
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Create an IT steering committee to help position IT and its projects as a priority to the business.
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A well-defined IT steering committee (ITSC) will help prioritize IT’s role within the organization, and create a structured process for project prioritization....
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Use flowcharts and checklists to create effective SOP documents.
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Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.
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The service desk is the cornerstone of end-user satisfaction. This project will help small enterprise IT leaders put in place light processes to improve the effectiveness...
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Leverage Info-Tech's research to build a basic knowledgebase, increase IT’s service desk skillsets, and communicate changes with end users.
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This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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