Enterprise Architecture

Mouseflow Adds Live Heatmaps to Web Analytics Platform

Mouseflow introduces live heatmaps to its web analytics platform to allow users to gain unique insights from large data sets with just a glance!

Traditional Enterprise Architecture Is Dead. We Need to Move With the Times.

This note describes what has changed in enterprise architecture and how we must shift the operating model to suit. Empowering domain architects, training, collaboration,...

Mural: Design Collaboration Across Geographical Boundaries

Enterprise architects want to collaborate with businesses in real-time to design and create models, but due to geographical constraints, this is not often possible. Many...

IT Strategy Template

This template contains a completed IT strategy filled with examples ready to be tailored to your organization.

Google Stocks Ammunition in the War Against Deepfakes

Google continues to be an ally in the war against deepfake deception, releasing a large dataset of video deepfakes that it has produced with the intent of helping...

Cisco Announces Intent to Acquire CloudCherry

Cisco has announced its intent to acquire CloudCherry, boosting its contact center portfolio.

BI Practice Assessment Tool

Use this tool to perform a detailed assessment of your organization's current BI practice capabilities and to identify gaps and recommendations that will direct your...

TechSee Unveils World’s First AI-Powered Visual Recognition

TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted...

Google Updates Improve Speech Recognition for Contact Center AI

Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.

EmployBridge Capitalizes on Talkdesk’s AI-Driven Functionalities

EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.
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