Strategy & Governance

Establish a Service-Based Costing Model

Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical...
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Storyboard: Establish a Service-Based Costing Model

Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical...

Service-Based Cost Model Tool

The Service-Based Cost Model Tool is designed to identify the cost of IT department services, such as the cost of the help desk service.

Service-Based Cost Model Documentation Template

The Service Based Cost Model Documentation Template is designed for documenting the allocation methodology used in the Service-Based Cost Model Tool.

Service-Based Costing Presentation

The Service-Based Costing Presentation is designed to present the costs of specific services.

Storyboard: Establish a Right-Sized Release and Deployment Management Process

While ITIL provides a good process framework, it is difficult to apply. A good release and deployment management process will be right-sized to organizational need, and...

Release and Deployment Management Gap Analysis Tool

This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...

Release and Deployment Management Maturity Assessment Tool

This tool should be used to measure your adherence to the release and deployment management process. The results will allow you to focus improvement efforts on process...

Release and Deployment Management SOP Template

The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...

Release and Deployment Management Metrics Tool

This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
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