Topics
Extending Service Management to Account for Disaster Recovery Scenarios
Set strict timelines and criteria for escalating from service management to DRP. Organizations that treat DR as an extension of service...
Applications Cost Management
This video introduces some of Info-Tech's new research on controlling application related costs in IT. Applications typically account for about...
Quality IT Communication with Stakeholders is Key to Success
It is essential for all CIOs to maintain quality communication with core business stakeholders in order to build strong relationships and...
IT Cost-Cutting Tactics for Coping with a Down Economy
This is a collection of published Info-Tech research specifically designed to help IT identify areas for IT cost-cutting, along with tactics on...
Governing Shared Services
Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of...
Optimize Decision Rights
The responsibility for IT decisions is often misplaced with those most impacted being uninvolved in decisions that they should be making.
PCI DSS 2.0: On the Right Track!
October 2010 saw the introduction of a new version of the payment card industry data security standard (PCI DSS). Understand the implications of...
