Strategy & Governance - Tools

Organizational Design Capability RACI Chart

The tool will allow you to assign accountabilities and responsibilities to your future-state work units, enabling the definition of roles that are strategically aligned...

Manage Your IT Budget Tool

This tool will provide you with a template to document and track your planned budget, actual expenditures, and variances.

Service Management Agility Assessment Tool

This tool will help you identify strengths and weaknesses in components of service management agility: culture, structure, processes, and resources. Use the result from...

Open Data Maturity Assessment

This tool will help you to assess the maturity level of your open data program using a proven open data maturity framework.

Journey Identification and Prioritization Tool

Use this tool with phase 1 of the blueprint Design a Customer-Centric Digital Operating Model to identify and prioritize the journeys for your organization.

Lighthouse Initiative Building Tool

Use this tool with phase 2 of the blueprint Design a Customer-Centric Digital Operating Model to identify a team structure, advisory council structure, skills required,...

Enterprise Service Management Assessment Tool

This tool helps identify the organization's strengths and weaknesses in culture, governance, skills, and tools with respect to enterprise service management. Use the...

Enterprise Service Management Assessment Tool Action Plan Guide

This tool will help you identify action items needed to improve your organization's culture, governance skills, and tools with respect to enterprise service management....

Enterprise Service Management Action Plan Tool

This tool will help you combine the various activities throughout the blueprint, Develop a Plan to Pilot Enterprise Service Management, to create an action plan for...

Service Management Maturity Assessment Tool

Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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