Win the War for Talent With a Killer Candidate Experience – Executive Brief

Read this Executive Brief to understand why the candidate experience is so important to recruiting and retaining talent.

Google Updates Improve Speech Recognition for Contact Center AI

Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.

Design Thinking Primer

The Design Thinking Primer provides an introduction of design thinking principles and outlines the steps in the design thinking process.

Empathy Map Template

Use the Empathy Map Template to complete an empathy map.

Journey Map Guide

Use the Journey Map Guide to complete a journey map and to identify moments that matter.

Candidate Experience Best Practices Action Guide

Use this guide as a reference for candidate experience best practices and for action steps to implement them.

Candidate Experience Action and Communication Plan

Use the Candidate Experience Action and Communication Plan to outline goals, timelines, accountabilities, and communications for the redesigned candidate experience.

Candidate Experience Service Level Agreement Template

Draft a service level agreement with talent acquisition specialists and hiring managers to set timelines and procedures that everyone can agree to and that keep the...

Candidate Experience Phase One Data Collection Guide

Use this guide to design surveys and focus groups that gather feedback from new hires and unsuccessful candidates to optimize the candidate experience.

Candidate Experience Assessment Tool

Use this tool to organize the collection of data and to assess which areas of the candidate experience need improvement.
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