Building a Better RIA

Understand what type of benefits your business can achieve from adopting an RIA strategy.

Explore the Emerging World of SaaS ERP

SaaS ERP belongs on the shortlist for small enterprises and mid-sized divisions of larger enterprises. Make the business case on versatility, not on total cost.

Salesforce.com: Not Your Father's CRM Anymore

At Dreamforce 2011, Salesforce.com unveiled more capabilities in the areas of enterprise collaboration and platform as a service (PaaS). The company is making it clear that...

Enterprise BI RFP Scoring Tool

For organizations that have issued a formal Request for Proposal (RFP) using Info-Tech's BI RFP Template, gathering and scoring the various responses can be difficult and...

Customer Service Knowledge Manager

To successfully implement a Customer Service Knowledge Management (CSKM) platform, ensure that you hire the right people with the right skills to serve as full-time...

Customer Service Knowledge Management Platform Vendor Shortlist Tool

Use this tool to generate a customized shortlist of vendors based on the capabilities your organization requires in a Customer Service Knowledge Management (CSKM) platform.

Adobe Max 2011 Highlights

Like previous Adobe Max conferences, Max 2011 was vibrant and hopping with the energy of many passionate developers and designers. The overall theme of the conference was...

Social Media Maturity Assessment Tool

Use this tool to evaluate your position on the social media maturity model and receive feedback on how to optimize your strategy.

Social Media Steering Committee Charter Template

Establishing a Social Media Steering Committee is an important component of the implementation of a social media strategy. This charter outlines its purpose, agenda,...

Retention Schedule Template

Define policies around information retention and destruction in order to ensure compliance.
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