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Use this tool to identify potential investment areas for solutions relating to WEM.
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This tool helps you outline and prioritize your customer experience management goals and link their relevance and value to APQC-based processes.
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Answer the questions in the CXM Portfolio Designer geared at understanding your needs for marketing, sales, and customer service enablement.
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Once RFP responses have been received, organizations selecting a CRM Suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively...
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Use this tool to help build a CRM strategy for the organization based on the specific use case that matches your organizational needs.
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Use this tool to help select a specific use case that matches your organizational needs for text-based customer support.
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Ensure traceability for your text-based customer support requirements.
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Use the Text-Based Customer Support TCO Tool to help determine if one or more use cases for text-based support make sense for your organization to pursue.
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Use the Use-Case Fit Assessment Tool to understand how your unique requirements map into specific SMMP use cases.
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Use this tool to develop your own custom shortlist. Use the tool's knock-out criteria and criteria weightings to identify vendors that align with your business' own...
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