As enterprise technology and IT processes evolve, so does the need to measure and control IT quality and effectiveness. Metrics are a powerful management tool which maintain and improve IT value and efficiency.
- The definition of metrics, how they're used, and what a good metric looks like.
- The objections to, and pitfalls of metrics.
- Types of metrics available.
Implemented correctly, a metrics program can help IT leaders in SMEs make better decisions.
