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The majority of IT departments spend 66% of their time performing operational activity and 34% of their time on strategic activity. Shifting more focus to strategic activity can build competitive advantage, enable innovation, and increase key...

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IT departments that achieve their ideal mix of operational and strategic activity can advance their standing as a strategic partner in the organization. It's a matter of making IT run better so resources can be shifted to innovative and high...

Sentilla, one of several vendors in a growing category of off-the-shelf data center energy measurement solutions, recently announced the release of Sentilla Energy Manager 3.0. This release introduces several features and enables energy...

Solution Set

IT managers constantly need to justify their staffing and spending levels and strive to improve IT efficiency.

As IT evolves, so too does the need to be proactive in measuring and controlling the quality and efficiencies of IT. Metrics are a powerful management tool that can be used to effectively communicate, maintain, and improve IT effectiveness over...

IT metrics reports that span dozens of pages and center on technology-focused metrics such as volume of mainframe batch runs, megabytes of data stored, jobs processed, or number of patches installed, will be meaningless to business leaders. If...

IT metrics are defined as the measurement of activities, processes, deliverables, or resources within IT. Considering the old adage "If you can't measure it, you can't manage it", an IT metrics program is essential for understanding, managing,...

Establishing metrics can be a sizeable undertaking. New IT leaders need to get their hands on some solid numbers fast to help build credibility and identify key areas for change. Get a few descriptive metrics in place in your early weeks on the...

Metrics must be effectively designed, collected, analyzed, and communicated to deliver value. The key to a successful metrics program for small and midsize enterprises is a proactive approach to metrics development.

Compliance initiatives such as PCI DSS, SOX and GLBA have resulted in a massive increase in security and privacy related issues. These regulations require a certain level of adherence by end-users in order for an organization to remain...

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Use this benchmarking tool to understand which green initiatives other small enterprises are implementing. Gauge the organization's green IT maturity score and benchmark it against over 800 peers by revenue, IT budget, and number of employees....

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This tool allows enterprises to benchmark their green IT maturity scores against over 800 peers by revenue, IT budget, and number of employees. Find out what environmental actions other companies are taking in their IT departments and across the...

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A recent Info-Tech study of over 800 organizations assessed green initiatives in IT departments and across enterprises. The results show the current green IT maturity landscape and its future outlook. Despite tough economic times, there is still...

Collecting data on end-user device energy use can be relatively painless, especially if IT already has built-in tools at its disposal. Learn why an understanding of the true operational costs of energy is now important to many businesses, and...

In the data center, options for energy monitoring and measurement are beginning to proliferate. Understand why IT shops are benchmarking energy use now, which components need to be measured in data centers, and three options for getting started...

Impact Research

Many help desks today are missing out on valuable cost savings opportunities. This report will help identify the gap between your current and optimized state to reduce costs, improve end user satisfaction and help desk efficiency through...

A shift in data center economics is occurring, and data centers can expect new green responsibilities to measure and optimize power consumption. Learn about current and proposed server energy efficiency metrics to prepare for benchmarks that...

The term "best practice" has become another one of those misused and misunderstood management consulting ideas. The IT community at large would be well served if the term, as it has become embodied today, was abandoned. IT leaders in...

Proper measurement gives IT insight into the effectiveness of a particular project or initiative. Take the appropriate steps to use measurements to make more knowledgeable decisions and improve the IT and business relationship.

Benchmarks are a common fixture in efforts to manage IT performance. While benchmarks can be highly informative, they must be treated with caution. Use benchmark comparisons as directional indicators, but avoid acting on benchmarks prematurely.

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IT managers should regularly assess both the reliability and value of the projects and services they deliver. A simple self-administered test will provide a good indication of success or imminent failure. The information that you gather with...