Note

Organizations are feeling increasing pressure to build a presence in the social media space. However, social media projects should all be paired with some level of social analytics. Develop a clear idea of what you are trying to achieve and the...

Solution Set

Leverage social analytics to better achieve the goals your organization has set forth for social media projects.

Tool

This tool will assist you in determining at which maturity stage your organization's social analytics initiative is, including what factors are keeping you from progressing to the next stage.

Job Description

To successfully manage social analytics initiatives, assign the right person with the right skills to serve as a Social Analytics Specialist.

Template/Policy

This template will build a central document that contains the business justifications, goals, risks, and required roles and resources for an organization's social analytics initiative.

Solution Set

Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.

Note

Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.

Solution Set

Many organizations collect metrics to validate they are keeping the lights on and the infrastructure running. But the Infrastructure Managers who are benefiting the most are taking steps to ensure they are getting the right metrics to help them...

Note

Many organizations collect metrics to validate they are keeping the lights on and the infrastructure running. But the Infrastructure Managers who are benefiting the most are taking steps to ensure they are getting the right metrics to help them...

Case Study

This case study showcases an organization that made better use of metrics by closely examining and eliminating more than 1500 metrics, making data more accurate and relevant to the running of the business, and enabling a savings of $2.7 million.

Tool

This template provides the means to track data on each metric to enable full lifecycle management. The definitions should be linked to a calendar for review frequency to ensure metrics remain relevant as the technology environment changes and...

Tool

Metrics are often collected using several tools and coming from several sources. Use this tool to centralize key metrics tracking and reporting.

Template/Policy

Infrastructure Managers are often blindsided by upcoming projects that were not accurately scoped in terms of impact on the infrastructure. Use this checklist to ensure you have the necessary details to plan changes to the infrastructure and...

Template/Policy

Establish quarterly metric reviews with your CIO to support capacity planning and management. Use this template to create a metrics report for your CIO.

Template/Policy

As an Infrastructure Manager, your time is scarce. Use this template to ensure that weekly metrics reviews are isolated to those facts you need to know about - SLA breaches, anomalies, and potential risks.

Tool

Moving significant applications to the cloud brings about increased effort requirements in dealing with multiple vendors. Effective vendor management will maximize the value received from your supplier engagements and hold the vendors...

Note

Use this research to identify appropriate development metrics for your enterprise. It will help you create a meaningful set of metrics and introduce how these metrics promote improvements in your development process while maintaining alignment...

Solution Set

Developers tell you everything is on track, but deadlines are still missed, and the number of issues are too high.

Template/Policy

Use this guide to understand the pillars of a successful development team, and the correct metrics that will help you measure and improve your success pillars.

Tool

If you are aware of why collecting metrics is vital to success, the next challenge is where to start. This comprehensive tool provides a quick and simple way to start collecting and reporting metrics to track status, and assess both team and...

Video

Metrics give managers the ability to more accurately estimate projects and assess code quality, which are key factors to improving overall success. However, the perception that collecting metrics requires too much effort prevents many...

New IT leaders will have little influence unless they build credibility with senior business officers. Become a dynamic force that motivates and coordinates the accomplishment of strategic goals by earning the trust of business leaders.

An increasing number of IT departments are gathering metrics and building a solid history to demonstrate exactly how IT serves the business. However, sometimes that picture is not a rosy one. This note traces five top-level staffing metrics and...

Note

Info-Tech recommends that all organizations develop a metrics program, regardless of size or complexity - start with metrics that address specific business issues like spending and staffing justification or performance improvement.

Solution Set

IT managers constantly need to justify their staffing and spending levels and strive to improve IT efficiency.

As IT evolves, so too does the need to be proactive in measuring and controlling the quality and efficiencies of IT. Metrics are a powerful management tool that can be used to effectively communicate, maintain, and improve IT effectiveness over...

IT metrics reports that span dozens of pages and center on technology-focused metrics such as volume of mainframe batch runs, megabytes of data stored, jobs processed, or number of patches installed, will be meaningless to business leaders. If...

Gathering and analyzing key budgeting metrics allows IT to maintain a quantifiable account that shows the business how money is being invested into IT. However, sometimes interpretation of the metrics doesn't result in a rosy-colored picture...

IT metrics are defined as the measurement of activities, processes, deliverables, or resources within IT. Considering the old adage "If you can't measure it, you can't manage it", an IT metrics program is essential for understanding, managing,...

Note

New IT leaders are often met with political and skills-based challenges for which they aren't prepared. Follow Info-Tech's one-hundred day plan to kick-off your new IT leadership position. Not only will you start off on the right foot, but you...