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An Excel-based tool to help you assess individual workloads based on their suitability for the cloud and the risks you will face as part of a potential cloud migration.
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IT has a unique ability to see connections across the organization and how information flows through its systems. That makes IT ideally positioned to lead service design –...
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An Excel-based template that deftly aligns the three layers of your service: customer, business, and operational.
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A valuable PPT template to build a clear, compelling statement of your service’s purpose and value to help land approval and funding for it.
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A step-by-step approach to sustainable enterprise service design that truly works for customers, employees, and the organization.
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This tool leads you though an assessment, then, based on your responses, identifies areas you should focus on to encourage service-enabling behaviors in your organization.
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The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.
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Use this tool to help classify your services by risk.
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The Service-Based Cost Model Tool is designed to identify the cost of IT department services, such as the cost of the help desk service.
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The Service-Based Costing Presentation is designed to present the costs of specific services.
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