Info-Tech recently interviewed 10 IT professionals who supplied 11 sample application maintenance outsourcing (AMO) service level agreements (SLAs). These sample SLAs were amalgamated to create a customizable AMO SLA template that:
- Provides examples of best practice SLAs for AMO initiatives.
- Contains easy-to-adapt figures and text to suit the organization’s specific needs.
- Serves as a baseline for what to expect in an AMO SLA.
Don’t waste time trying to create an AMO SLA from scratch, as this can cause small enterprises to miss key elements that should be included in the agreement. Use this template to establish clear expectations through effective AMO service levels.