Solution Set

Service Level Agreements (SLA) are the intersection between the provisioning of bulk data center services at lowest cost, and the measurable (and unmeasurable) business service expectations. Data centers are structured to provide lowest-cost,...

Template/Policy

Ongoing management of the Service Level Agreement (SLA) and co-location contract is critical for a successful co-location engagement. Assessments should be conducted at least annually to ensure the co-location vendor is complying with the...

Template/Policy

Small enterprises that engage in application maintenance outsourcing (AMO) need solid service level agreements (SLAs) to start the relationship off on the right foot. Use this customizable AMO SLA template to ensure that the organization...

It is definitely feasible for small enterprises to try and provide the same service levels as their larger counterparts. However, budget limitations, available work force, and limited vendor influence can make this a difficult challenge. In...

Many enterprises fail to use a consistent methodology to determine and validate the service levels required by their business units. As a result, these network organizations incur excessive costs to maintain and support service levels that...

As enterprise networks slowly migrate from wired to wireless services, some network groups are discovering that an unplanned surplus of network capacity is, or soon will be, available. In some cases, it could be business prudent to resell this...

Note

Service level management lends transparency and accountability to the IT department, thereby improving IT/business communications. Small shops should keep it simple, and start by defining and establishing baseline service levels with business...

Template/Policy

Internal Service Level Agreements (SLAs) are the single most effective tool for managing stakeholder expectations of IT service levels. Use Info-Tech's Internal SLA template as a guide to developing SLAs in the enterprise.

Note

The process of establishing performance standards for enterprise networks is arduous, but essential to all enterprises. The network is the foundation for the delivery of enterprise IT services, and when it does not operate optimally enterprise...