Driven by cost pressures and a desire for increased business agility, offshoring of IT services has seen consistent growth since the 90s that paused briefly during the global recession but is now rebounding. Both large and small organizations...

IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have a myriad of geographic locations to choose from. China offers a large labor pool, strong infrastructure, and low cost....

IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have many geographic locations to choose from. The Philippines offers a large labor pool, strong infrastructure, and low cost....

IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have many geographic locations to choose from. India is a top contender with strengths in resource availability,...

Clear and unambiguous service level agreements (SLAs) help to set expectations in application maintenance outsourcing (AMO) initiatives, however many IT professionals are unclear about how to best structure their AMO SLAs. Achieve the right...

Template/Policy

Small enterprises that engage in application maintenance outsourcing (AMO) need solid service level agreements (SLAs) to start the relationship off on the right foot. Use this customizable AMO SLA template to ensure that the organization...

Clear and concise service level agreements (SLAs) help to ensure that all of the parties involved in an application maintenance outsourcing (AMO) initiative are on the same page. Learn the ins and outs of AMO SLAs and save time by using the ITA...

Tool

Tracking an application maintenance outsourcing (AMO) provider's performance using a performance scorecard (PSC) can go a long way towards keeping the AMO initiative on the right track. Use the ITA Premium SE customizable AMO PSC template to...

Case Study

The inclusion of clear Service Level Agreements (SLAs) in application maintenance outsourcing (AMO) contracts is an important component of outsourcing success. Follow the successful strategies of two IT professionals who structured their AMO...

Tool

Keeping track of an application maintenance outsourcing (AMO) provider's performance with a performance scorecard (PSC) helps to ensure that the initial goals of the AMO initiative are being met. Use Info-Tech's AMO PSC template to make sure the...

Using a performance scorecard to track provider performance in application maintenance outsourcing (AMO) can help to ensure that the initial goals of the AMO initiative are being met. Manage AMO relationships effectively by learning the ins and...

Well-structured service level agreements (SLAs) help to ensure that application maintenance outsourcing (AMO) relationships run smoothly, efficiently, and deliver maximum value. Start the organization's AMO initiative off on the right foot by...

As the need for particular maintenance activities waxes and wanes, small enterprise IT managers who outsource their application maintenance often face the challenge of dealing with varying levels of resource demand. Move seamlessly through...

It is quite common for resourcing requirements to increase or decrease over time in application maintenance outsourcing (AMO) initiatives. Move seamlessly through changes in AMO staffing requirements and maximize resource efficiency by applying...

Video

Application maintenance outsourcing (AMO) often involves peaks and valleys in resource demand as the need for support activities waxes and wanes. This videocast highlights how several IT executives interviewed by Info-Tech manage fluctuations in...

Organizations of any size can succeed at application maintenance outsourcing (AMO) by instituting strong governance. Follow the strategies of a CIO, in a small organization in the insurance industry, who used AMO to offload non-core tasks and...

Enterprises buckling down on spending will target projects and freeze hiring, but for many IT departments the cuts won't stop there. To avoid debilitating hatchet-like cuts, IT must learn to manage service levels and communicate the consequences...

Organizations outsource application maintenance as a means to save money, acquire skills and services, and free up internal resources. Ensure program success by following a specific process for application maintenance and support.