You Can’t Manage What You Can’t Measure
As a new IT leader, gaining as much insight and control as possible is essential. Thus, metrics are an important governance mechanism to get in place early, especially if changes are on the horizon.
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“A VP took over our department. He really focused on these metrics. He would have weekly meetings just going over the stats for the last week, and talking about issues. It made a big difference. I think a lot of managers could introduce metrics, asking teams to be responsible for a certain metric or more than one.” – Sr. Product Manager, Software Development |
