This content is currently locked.

Access this Note by logging in with your Info-Tech Research Group membership or signing up for a free trial.

Quick Reductions in Help Desk Costs with Password Reset

Password reset systems provide a quick and effective way to reduce help desk calls by allowing users to reset their own forgotten or expired passwords. Enterprises that adopt self-service password reset technology are able to reduce help desk calls (the most expensive type of support) by up to 30 percent.

Info-Tech estimates that enterprises spend roughly $118 per user/per year on password-related help desk support and lost employee productivity. Password reset software can cost as little as $10 per user.

Hide Details

Search Code: 3671
Published: February 24, 2009
Last Revised: February 24, 2009

Related Content

GET HELP Contact Us
VL Methodology