Note

Writing IT job descriptions can be time consuming and frustrating. Make the job easier with this list of sample IT job descriptions.

Job Description

Social Media Representatives use a variety of social channels to manage customer interactions. This individual will assist in strengthening the overall brand of the organization through the analysis of social interactions between customers and...

Template/Policy

The risk of inappropriate information transfer between personal and business contacts within social media must be mitigated by implementing a policy. Tools to establish barriers between personal and private networks and tools to centrally manage...

Tool

The majority of IT departments spend 66% of their time performing operational activity and 34% of their time on strategic activity. Shifting more focus to strategic activity can build competitive advantage, enable innovation, and increase key...

Note

IT departments that achieve their ideal mix of operational and strategic activity can advance their standing as a strategic partner in the organization. It's a matter of making IT run better so resources can be shifted to innovative and high...

Tool

Answer the questionnaire in this tool to find out whether the organization is prepared to establish an IT Executive Committee.

Tool

A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core competencies that are essential to service orientation in IT. Facilitate these...

Note

A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. This storyboard helps you assess the level of customer service orientation in your IT department,...

(6-May-11) A tight economy affects us in a lot of ways: less travel, fewer new cars, less discretionary income in general. But it also tends to put the brakes on IT spending aimed at improving data center efficiency. At the same time, when the...

Video

Constraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing is hardly a new idea, many IT leaders are still starting the process without the proper reality check...

(31-Dec-10) Is there light at the end of the economic tunnel? The past year has shown a more favorable economic climate than 2009, but is more favor enough to tip the investment scale for small to midsized enterprises in 2011? If the tunnel is...

London, ON, January 3rd, 2011 – Businesses have been slow to trust the innovative technologies of the past few years, but according to a new study by Info-Tech Research Group, 2011 will be the year of mass adoption. The growing pains have...

You have watched the industry strategic energies move over time from fewer users of more powerful machines, to a global base of users of many types of less-expensive computing and communications devices. It is almost fair to wonder about the...

(10-Sept-10) Analysts from Info-Tech Research Group recently examined green IT initiatives, seeking to determine what contributed to their success—or failure. Four factors helped initiatives succeed: a strong and well-communicated adoption...

27-Aug-10) All IT growth in an enterprise requires projects, but projects seem rarely to go as planned. In fact, according to the Standish Group, fewer than one in three enterprise projects succeed in meeting their objectives. Standish’s latest...

(1-Jul-10) Info-Tech Research Group deserves kudos for launching a new competition aimed strictly at the often beleaguered IT manager. The London, Ont. research firm recently announced the winners of its first, but not last, Quest for...

(27-May-10) What comes first when IT departments strive to develop customer-focused organizations? Is it buy-in from top management or the software tool? At George Mason University in Fairfax, Va., the two concepts work hand-in-glove. Top IT...

(21-May-10) The age of innocence, when companies could rely on only basic security to keep their systems safe, is sadly long gone. This presents a challenge for smaller organizations: How do they keep their computers and data secure without...

(21-May-10) In Internet time, with Web apps seemingly continuously updated, last fall’s release of Win7 seems eons ago. Although the new OS is an undeniable hit with consumers—its rate of initial adoption is twice that of much-maligned...

As you will see from the letter that follows, Rafiq is keenly aware of the difference in perspectives between those inside, and outside, of India, and his current view will help those trying to form their own (perhaps revised) strategies to get...

Video

Metrics give managers the ability to more accurately estimate projects and assess code quality, which are key factors to improving overall success. However, the perception that collecting metrics requires too much effort prevents many...

This concludes the first in a series of Pinnacle Conversations, the intent of which are to provide state-of-the-art information on critically important issues facing the world today, in technology and economics. This first conversation is...

Premium Resource

Learn how your IT department compares to your peers in the Insurance Services sector by using Info-Tech's IT Budget & Staffing report. The attached PDF contains a consolidated report covering both Financial and Insurance services research.

There are times when something critically important is being missed by not only the larger, non-specialist community involved, but even by those at the core of the conversation. I am going to focus this week's issue on a problem of that nature.

A little jostling for market share is always a good thing, and the occasional sector blowup or segment technology revolution keeps everyone on their toes and healthy. But what happens when a global duopoly in the most strategic technology sector...

Intel Corporation and McAfee, Inc. announced a definitive agreement for Intel to purchase McAfee. The purchase price is currently set at USD$7.68 billion where Intel will purchase all of McAfee's common stock for $48 per share. The deal is...

There was something funny about the Mark Hurd story from the outset. While everyone else seemed to be getting off on all the possible, and later, apparently wrong, titillation eddy currents, there was something missing in the main event: other...

There is more to disaster recovery planning than protecting against hackers and floods.

Publisher's Note: A couple of years ago, my Conference panels on the cloud began looking more deeply into Cloud construction, Cloud security, Cloud infrastructure discontinuities, and, in general, higher level Cloud questions. Mark Thiele was...

London, ON - June 17th , 2010 – After a four month coast to coast search, The Quest for Canada’s Smartest IT announced the winners of Smartest and Greenest IT departments in Canada at a gala event in Toronto last night. Info-Tech Research...