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Understand the Value of Service Desk Optimization Storyboard Sample
Organizations often face the need for service desk optimization, but find it difficult to measure the value associated with optimization costs. This research presents Info-Tech’s findings on the value of optimizing specific service desk processes, metrics, and channels.
Use this research to help:
- Outline your current service desk processes.
- Understand the level of improvement that can be achieved by adopting different optimization techniques.
- Assess the costs required to optimize your service desk environment.