Storyboard: Outsource or Repatriate the Service Desk

1 Download

Outsource or Repatriate the Service Desk Storyboard - Sample
Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

Many who have outsourced consider repatriation, but most find they made mistakes on the original contract that prevent them from doing so in an efficient and cost-effective way. IT is often left in the dust when competing with outsourcing vendors who proclaim to be able to provide better, faster service for a fraction of the costs of maintaining an internal employee. As a result, IT holds the responsibility to diligently complete cost analyses.

In this storyboard, learn best practices to:

  • Decide whether outsourcing the service desk makes sense.
  • Select an appropriate outsourcing vendor.
  • Develop outsourcing best practices in contracts and agreements.
  • Repatriate the service desk.

Look past the short-term gains to identify the real costs and value of outsourcing in comparison to internal resources.

Related Content

GET HELP Contact Us
VL Methodology