Many who have outsourced consider repatriation, but most find they made mistakes on the original contract that prevent them from doing so in an efficient and cost-effective way. IT is often left in the dust when competing with outsourcing vendors who proclaim to be able to provide better, faster service for a fraction of the costs of maintaining an internal employee. As a result, IT holds the responsibility to diligently complete cost analyses.
In this storyboard, learn best practices to:
- Decide whether outsourcing the service desk makes sense.
- Select an appropriate outsourcing vendor.
- Develop outsourcing best practices in contracts and agreements.
- Repatriate the service desk.
Look past the short-term gains to identify the real costs and value of outsourcing in comparison to internal resources.