Tool

Use this tool to predict the magnitude of hidden costs for your outsourcing project.

Note

Measure, avoid, and mitigate the hidden costs of outsourcing.

Solution Set

Business and IT leaders have come under increasing pressure to cut costs, in part due to hype surrounding the cost-cutting potential of outsourcing.

Video

Constraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing is hardly a new idea, many IT leaders are still starting the process without the proper reality check...

Note

Organizations are increasingly dependent on external vendors and suppliers to enable the effective delivery of IT services. Manage the vendor portfolio to improve the relationship between your organization and its IT vendors, maximize their...

Video

Improve IT excellence by improving the performance of your vendors.

Solution Set

Organizations are dependent on vendors yet spend little effort managing their performance, resulting in less than optimal results.

Solution Set

Many organizations enter into outsourcing arrangements without understanding the inherent risks and the internal changes they will need to make to their own staffing, infrastructure, and policies to support the outsourced projects and keep them...

Note

Organizations need to do their homework before the application outsourcing engagement begins. This involves picking the right application to outsource, choosing a suitable outsourcer to perform the work, and planning a proper negotiation...

Tool

Application development outsourcing can be a risky process if organizations approach it unprepared. Examine organizational needs and the details of the outsourcing initiative to determine potential successes and challenges. Then decide if the...

Tool

Managing telecom expense is a challenge when bills are not managed centrally or consolidated in a single file. Identifying cost-savings and synergy opportunities are also difficult if your telecom bills and information regarding telecom services...

Template/Policy

A co-location Service Level Agreement (SLA) provides a definition of performance for the negotiated service. SLAs ensure accountability on the part of the service provider and also determine the price of the service. Understand and develop...

Template/Policy

Co-location recovery services deliver high availability using replication and backup technologies to ensure continuity of enterprise operations. Many organizations engage in co-location purely for recovery services; however, recovery services...

Tool

The data center build versus buy decision is essentially a cost decision. Many organizations that gather requirements and forecast data center costs into the future will find that over time, a co-location strategy is the less expensive...

Driven by cost pressures and a desire for increased business agility, offshoring of IT services has seen consistent growth since the 90s that paused briefly during the global recession but is now rebounding. Both large and small organizations...

IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have a myriad of geographic locations to choose from. China offers a large labor pool, strong infrastructure, and low cost....

IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have many geographic locations to choose from. The Philippines offers a large labor pool, strong infrastructure, and low cost....

Video

Many organizations are assessing the business case for outsourcing their data centers. This videocast explores the various drivers including building costs, outsourcing costs, and strategic implications.

Clear and concise service level agreements (SLAs) help ensure that both the customer and vendor in an application maintenance outsourcing (AMO) initiative are on the same page. Create effective AMO SLAs by learning from this case study...

Tool

Tracking an application maintenance outsourcing (AMO) provider's performance using a performance scorecard (PSC) can go a long way towards keeping the AMO initiative on the right track. Use the ITA Premium SE customizable AMO PSC template to...

Case Study

The inclusion of clear Service Level Agreements (SLAs) in application maintenance outsourcing (AMO) contracts is an important component of outsourcing success. Follow the successful strategies of two IT professionals who structured their AMO...

Tool

Keeping track of an application maintenance outsourcing (AMO) provider's performance with a performance scorecard (PSC) helps to ensure that the initial goals of the AMO initiative are being met. Use Info-Tech's AMO PSC template to make sure the...

Using a performance scorecard to track provider performance in application maintenance outsourcing (AMO) can help to ensure that the initial goals of the AMO initiative are being met. Manage AMO relationships effectively by learning the ins and...

As the need for particular maintenance activities waxes and wanes, small enterprise IT managers who outsource their application maintenance often face the challenge of dealing with varying levels of resource demand. Move seamlessly through...

Video

Application maintenance outsourcing (AMO) often involves peaks and valleys in resource demand as the need for support activities waxes and wanes. This videocast highlights how several IT executives interviewed by Info-Tech manage fluctuations in...

Organizations of any size can succeed at application maintenance outsourcing (AMO) by instituting strong governance. Follow the strategies of a CIO, in a small organization in the insurance industry, who used AMO to offload non-core tasks and...

Educational institutions report greater resource availability and end-user satisfaction after outsourcing their software. Learn how others in this sector are benefiting from application outsourcing, and prevent the most common problems before...

Government organizations report greater end-user satisfaction and increases in staff knowledge. Learn how others are benefiting from application outsourcing, and head off the most common issues before they arise.

Financial institutions and service firms report greater resource availability and faster application delivery after outsourcing enterprise software. Learn how others in the industry are benefiting from application outsourcing, and take steps to...

Health care organizations and facilities report improved deliverable quality and increased end-user satisfaction after outsourcing enterprise software. Learn how others in the industry are benefiting from application outsourcing, and prevent the...