How to Implement SOPs

Author(s): Laura Hansen-Kohls

As with any kind of change, Standard Operating Procedures (SOPs) present their own implementation challenges. Identify what will cause resistance, who will be the resisters, and how to come out on top.

Stumbling Blocks

As is evident in the chart below, almost all obstacles arise from people rather than technology or processes. Many of the solutions to these problems require effective business communication: