Job Description

Social Media Representatives use a variety of social channels to manage customer interactions. This individual will assist in strengthening the overall brand of the organization through the analysis of social interactions between customers and...

Template/Policy

A Project Charter is an integral document to any initiative. This template will help clarify goals, determine guidelines, and establish milestones to keep a VDI implementation on track.

Tool

In most cases, using a phased implementation approach for Security Policy allows enterprises to begin to reap policy benefits quickly without causing the massive culture shift associated with an en masse deployment. Determining which Policies to...

Tool

Many organizations fail to adequately budget for their collaboration implementations, leading to cost and time overruns. This tool will help you budget for initial platform deployment and ongoing collaboration solution design.

Tool

Initial collaboration platform deployment consists of a number of discrete steps, from creating the front-end, support model, and back-end to designing and executing pilot projects. This tool will help serve as the basis for platform deployment...

Job Description

To successfully implement a collaboration platform, put the right people behind the implementation. If the budget allows, hire a dedicated resource to execute the implementation to increase user uptake. The Collaboration Business Analyst plays a...

Tool

Building a library of collaboration solutions for ad-hoc and persistent teams is essential for enabling effective collaboration. This tool assists IT architects and business analysts conducting collaboration pattern matching (pairing the...

Template/Policy

Info-Tech's Annual Audit Template will help you conduct an annual assessment of the existing collaboration environment. It will consider a variety of different factors to construct a strategy for the ongoing operation of the collaboration system.

Video

Successfully implementing a collaboration platform is essential for realizing business value. The implementation should be split into two distinct phases: initial platform deployment and ongoing solution design. IT managers are familiar with the...

Note

Successfully implementing a collaboration platform is essential for realizing business value. The implementation should be split into two distinct phases: initial platform deployment and ongoing solution design.

Solution Set

Collaboration platforms, like Microsoft SharePoint, can require as much IT resources to implement and operate as applications like e-mail, but collaboration implementation projects are often understaffed.

Tool

The ease-of-use of SharePoint leads to the false expectation that all IT needs to do is install and let each department begin using it, which results in disorganized and poorly implemented SharePoint solutions. Use this tool to assess the...

Template/Policy

Effectively operating an ERP system requires documentation of the supporting technical infrastructure. An ERP runbook must be created before the transition to operation.

Template/Policy

Use the ERP Business Case Template and work with business units to develop an appropriate justification for ERP projects.

(21-May-10) In Internet time, with Web apps seemingly continuously updated, last fall’s release of Win7 seems eons ago. Although the new OS is an undeniable hit with consumers—its rate of initial adoption is twice that of much-maligned...

Tool

The Info-Tech ERP Rough Cut TCO Calculator enables IT leaders to estimate the costs of an implementation based on industry and number of users. Create a rough cut TCO estimate to ensure that ERP replacement is a remotely feasible option.

Solution Set

Traditional web content filters have fallen by the wayside to make room for products that actively scan website code, and prevent malware from getting to the corporate network.

Video

Enterprises making use of a formal Security Plan report higher levels of security and more cost-effective acquisitions of security solutions. Given that a Security Plan defines the enterprise's security architecture and deployment roadmap, this...

Tool

A Security Plan is the formal document that indicates both the security solutions that the enterprise will deploy to protect its information assets as well as the order in which they will be deployed. Building security plans is shown to increase...

Tool

SharePoint is landing on the desks of IT leaders everywhere, with the direction to deploy it and make sure everyone uses it. Easier said than done; leverage the Info-Tech "SharePoint Deployment Plan" tool to manage the deployment process and...

Note

Enterprise content management is a marketing concept turned information management strategy that has landed on the desks of IT managers everywhere. SharePoint answers the call for ECM, but may not be right for every situation. If your...

This solution set will help IT managers take a proactive approach to BI implementation management, and prevent project failure before it happens.

Use of Microsoft Office Open XML (OOXML) file format, introduced with Office 2007, has lagged mostly due to file compatibility issues with Office 2003 and slow Office 2007 adoption rates. However, as Office 2007/2010 adoption increases over the...

Info-Tech surveys reveal that 33% of clients intend to upgrade to Office 2010 in the next 18 months. Use this research note to understand who should upgrade, who should wait and why, and then review best practices for upgrading to Office 2010.

Note

Office 2003 is an aging suite quickly losing support from Microsoft and third-party software developers. A new upgrade cycle is bringing the majority of the marketplace to either Office 2007 or Office 2010. Be aware of Office 2007/2010 adoption...

Note

Windows 7 is beginning to replace the aging Windows XP as the de facto standard enterprise desktop OS. In fact, more than three-quarters of organizations will migrate to Windows 7 by 2012. Preparation, planning, version selection, and deployment...

Video

Microsoft Windows 7 provides a number of improvements over its predecessors with regards to search, connectivity, and security features geared towards the enterprise. With a number of product and deployment options, the organization must...

Tool

Microsoft's latest OS, Windows 7, has a multitude of product options. Each version of Windows 7 is geared at a certain type of organization and, as such, has a unique functionality set out of the box. Use this tool to help your organization...

Tool

Microsoft has provided a host of tools and literature regarding the most efficient way to deploy Windows 7 across organizations of varying size. Use this tool to help your organization determine how to deploy Windows 7 and which Microsoft tools...

Failure to follow proper change management processes when adopting infrastructure change increases the number of enterprise system outages and results in severe impact to the business. Executing proper control and management of infrastructure...