Help Desk Manager

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.
The Help Desk Manager's role is to oversee the entire Help Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. The Help Desk Manager will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level.

Hide Details

Search Code: 5355
Published: June 6, 2006
Last Revised: June 6, 2006

Related Content

GET HELP Contact Us
VL Methodology